Privacy Policy

Daloop.com ("Daloop," "we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the rights you have over it.

This policy applies to the Daloop website, dashboard, signals, alerts, paper-trading portfolio, and any other features we offer (collectively, the "Service"). It does not apply to third-party services we link to but do not control.

Information you provide. When you create an account, subscribe, or contact support, we collect: your name, email address, billing address, and any information you choose to include in support messages.

Account preferences. Your selected plan, billing cycle (monthly or annual), trial status, watchlist tickers, alert preferences, paper-trading portfolio trades, and theme (light or dark mode).

Usage data. Pages you view within the Service, features you interact with, browser type and version, device identifiers, and approximate location derived from IP address. We collect this to operate, secure, and improve the Service.

Payment data. In production, payment information is handled by our payment processor (Stripe). We never receive or store your full card number; we receive only a token, the last four digits, and the card brand.

Communications data. If you email support@daloop.com, we keep the content of your message and our reply for quality and record-keeping purposes.

We use your information to:

• Operate, maintain, and improve the Service and its 14 dashboard views.
• Generate and deliver the BUY/SELL signals, alerts, and paper- trading portfolio records you request.
• Process subscription payments, handle plan upgrades, downgrades, and cancellations, and send renewal notices.
• Communicate with you about product updates, security issues, and policy changes.
• Investigate and prevent fraud, abuse, and violations of our Terms of Service.
• Comply with our legal obligations, including tax and financial record-keeping.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information under the following legal bases:

• Performance of a contract — to deliver the Service, process payments, and provide the signals and dashboard features you subscribed to.
• Legitimate interests — to operate, secure, and improve the Service, communicate with you, and prevent fraud, where those interests are not overridden by your rights.
• Legal obligation — to comply with applicable tax, financial, and record-keeping laws.
• Consent — for optional analytics and marketing communications, which you can withdraw at any time.

We use cookies and similar technologies to keep you signed in, remember your theme preference, and operate the Service. We do not use advertising cookies.

• Essential cookies — required for account authentication and session management. The Service does not function without them.
• Preference cookies — store your light/dark theme selection, watchlist, and dashboard view state on your device.
• Analytics cookies — if enabled, help us understand aggregate usage patterns so we can improve the Service. You can disable these without losing functionality.

Most browsers let you refuse or delete cookies. Doing so may limit some Service features (for example, you may need to sign in more often).

We do not sell your personal information. We share it only as described below:

• Service providers — vendors that help us operate the Service, such as payment processing (Stripe), cloud hosting, transactional email, and analytics. These providers are bound by contracts that limit their use of your information.
• Legal compliance — when required by law, court order, or to protect the rights, property, or safety of Daloop, our users, or others.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, subject to the confidentiality protections described in this policy.

We keep your personal information only as long as necessary for the purposes described in this policy:

• Active accounts — retained for the life of your account, plus the duration needed for billing and tax record-keeping.
• Cancelled accounts — account preferences and portfolio data are deleted within 90 days of cancellation, except where retention is required for legal or accounting purposes.
• Server logs — kept for up to 90 days for security and abuse prevention.
• Support communications — kept for up to 2 years for quality and dispute resolution.

We use industry-standard safeguards to protect your personal information, including encrypted transmission (TLS) and encrypted storage for sensitive data. Access is restricted to authorized personnel who need it to operate the Service.

No method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to keep the Service protected.

In the event of a data breach affecting your personal information, we will notify you and the relevant supervisory authority as required by applicable law.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information (subject to legal exceptions).
• Restrict or object to our processing of your information.
• Receive a portable copy of your information in a structured, machine-readable format.
• Withdraw consent to processing based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at support@daloop.com. We will respond within 30 days.

If you are a resident of California, Colorado, Virginia, or another U.S. state with a comprehensive privacy law, you have additional rights:

• The right to know what personal information we collect, sell, or share, and with whom.
• The right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. Daloop does not sell personal information as defined by these laws.
• The right not to be discriminated against for exercising your privacy rights.
• The right to limit our use of sensitive personal information.

To submit a request under U.S. state privacy law, contact us at support@daloop.com. We will verify your identity before responding.

The Service is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a child, contact us at support@daloop.com and we will delete it.

Daloop is based in the United States. If you access the Service from outside the U.S., your information will be transferred to the U.S. and processed there.

For users in the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses for the transfer of personal information to the U.S., or another lawful transfer mechanism where applicable.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notice at least 30 days before they take effect. The "Last updated" date at the top of this page indicates when the policy was last revised.

We encourage you to review this policy periodically. Your continued use of the Service after a change takes effect constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy or your personal information, contact us:

• By email: support@daloop.com
• See also our Terms of Service and Disclaimer.
• Company: Daloop.com